Last updated: October 13, 2026

SECTION 1 — WHO WE ARE

The website duplexplay.site is operated by C L SOUZA SERVICOS, registered under Brazilian CNPJ 45.437.386/0001-31, an independent reseller of application licenses.

This Privacy Policy explains how personal data is processed in connection with website browsing, purchases, license activations, and customer support provided by our company.

Contact for privacy-related matters: duplexplayonline@gmail.com

SECTION 2 — PERSONAL DATA WE PROCESS

Depending on your interactions with our website and the information requested, we may process:

1. Identification and contact information, such as name, email address, telephone number, and information required for billing.
2. Order information, including the selected application, purchase amount, date, order number, and payment status.
3. Identifiers required for activation, such as MAC Address, Device ID, and Device Key.
4. Information provided by customers during support interactions.
5. Technical browsing information, such as IP address, browser, device information, and access logs.

Application identifiers are used to verify the device, process the license, and provide support.

Please do not submit personal account passwords or information that is not necessary for customer support.

SECTION 3 — PURPOSES AND LEGAL BASES FOR PROCESSING

We process personal data as necessary to:

1. Process orders, verify payments, and perform license activations or renewals, based on the performance of a contract and procedures related to entering into a contract.
2. Respond to customer requests, resolve issues, and handle cancellations and refunds in connection with contractual obligations or compliance with legal requirements.
3. Comply with legal, tax, and regulatory obligations.
4. Exercise rights in administrative, judicial, or arbitration proceedings.
5. Protect our operations and prevent fraud, based on the legal grounds applicable to the activity, including legitimate interests where appropriate, while respecting the rights of data subjects.

Where processing requires consent, such consent must be requested specifically.

Simply browsing our website does not constitute general authorization for any use of personal data.

SECTION 4 — DATA SHARING

Personal data necessary for our operations may be shared with:

1. Ecwid, the e-commerce platform used to operate our online store and manage orders.
2. Payment service providers, to process transactions, confirm payments, and issue refunds.
3. Application suppliers and activation platforms, to validate device identifiers and provide the purchased application license.
4. Hosting, infrastructure, customer support, and communication service providers, according to the services used.
5. Google, in connection with the analytics and advertising tools described in Section 5.
6. Public authorities, when required by law or pursuant to a valid legal order.

Data sharing must be limited to what is necessary for each purpose.

Customers may request information about the entities with which their personal data has been shared by contacting us through the email address provided in this Policy.

SECTION 5 — COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to maintain the functionality of our online store, manage sessions, remember shopping cart contents, and enable customers to complete their purchases.

We also use Google tools:

1. Google Analytics: to analyze website visits and interactions, understand how visitors use our website, and improve the browsing experience.
2. Google Ads: to measure advertising performance and conversions. If remarketing features are enabled, they may also be used for personalized advertising, subject to applicable consent choices and settings.

These tools may process cookie identifiers, browser and device information, and data concerning interactions with website pages and advertisements.

Such processing may involve sharing information with Google.

Where consent is legally required, the relevant technologies must only be used after authorization has been obtained.

Continuing to browse the website will not be considered consent.

You can manage cookies through your browser settings.

Blocking essential cookies may affect certain website functions, including login, shopping cart operation, and checkout.

Where processing is based on consent, you may request its withdrawal using the contact information provided in this Policy.

Information about how Google uses data from websites that use its services is available at:

https://policies.google.com/technologies/partner-sites

SECTION 6 — DATA STORAGE AND RETENTION

Personal data is retained for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and exercise or defend legal rights.

After the applicable retention period, personal data must be deleted or anonymized, except where continued retention is permitted or required by law.

Technology services used in our operations may involve processing personal data in other countries.

Where international data transfers occur, the requirements and safeguards established under Brazilian law must be observed.

SECTION 7 — DATA SECURITY

Personal data processing must be subject to appropriate technical and administrative security measures designed to protect against unauthorized access, loss, alteration, or improper disclosure.

No system is completely immune to security incidents.

If a security incident occurs, the measures and notifications required by applicable law will be implemented.

SECTION 8 — YOUR PRIVACY RIGHTS

Under the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados Pessoais — LGPD), and where applicable, you may request:

1. Confirmation of whether your personal data is being processed and access to such data.
2. Correction of incomplete, inaccurate, or outdated information.
3. Information about data sharing.
4. Anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed personal data.
5. Data portability, subject to applicable requirements.
6. Deletion of personal data processed on the basis of consent, except where retention is legally permitted.
7. Withdrawal of consent and information about the consequences of withholding consent.
8. Objection to processing carried out in violation of applicable legislation.

To exercise your rights, please contact:

duplexplayonline@gmail.com

We may request information reasonably necessary to verify your identity and protect your personal data.

Requests will be handled in accordance with applicable legal requirements and deadlines.

SECTION 9 — UPDATES TO THIS POLICY

This Privacy Policy may be updated to reflect changes in our operations or applicable legislation.

The current version will be published on this page, together with its respective update date.

C L SOUZA SERVICOS
Brazilian Company Registration (CNPJ): 45.437.386/0001-31
Website: duplexplay.site

Contact: duplexplayonline@gmail.com